FAQ

You can place an order by contacting our sales team through email, phone, or our online contact form. A representative will help confirm your product specifications, pricing, and delivery options. All of our team can assist you. Office: 724-662-5210 Jordan: 724-893-4904 (tel:724-893-4904)| Jordan.Latchaw@FairWindsMFG.com(mailto:Jordan.Latchaw@FairWindsMFG.com) Chuck: 724-992-2202 (tel:724-992-2202)| Charles.Latchaw@FairWindsMFG.com(mailto:Charles.Latchaw@FairWindsMFG.com) Mike: 814-673-1578 (tel:814-673-1578) | Mike.Latchaw@FairWindsMFG.com (mailto:Mike.Latchaw@FairWindsMFG.com)Cindy: 814-673-0221 (tel:814-673-0221) | Cindy.Latchaw@FairWindsMFG.com(mailto:Cindy.Latchaw@FairWindsMFG.com) Trish: 724-662-5210 (tel:724-662-5210) | T.Shilling@FairWindsMFG.com(mailto:T.Shilling@FairWindsMFG.com)

No, we do not have a minimum order quantity. You can order as few or as many parts as you need.

The only thing you can customize is the HDX switch box for Series 3 couplers. You can have your logo placed on it instead of FairWinds Manufacturing for an additional $15

In some cases, we can expedite production for urgent orders. Rush orders may incur additional fees and are subject to production availability. Contact our team to discuss your needs.

We accept payment by credit card or check. Once a credit application is submitted and approved, payment terms will be confirmed. Standard terms are typically 30 days post-approval, but special terms may be negotiated at the time of order, with written agreement.

Yes, we provide order tracking. Once your order has shipped, you’ll receive tracking details, and our team will keep you updated on any changes in the delivery schedule.

We stand by the quality of our products and offer a return policy for defective or incorrect items. Due to the custom nature of our manufacturing, we may not accept returns for non-defective items. Please reach out to us with any issues, and we will work with you on a solution. There is a 10% restocking fee and customer pays shipping for non-defective items.

You can reach our customer support team by phone or email, Monday through Friday, from 8:00 AM to 4:30 PM.

We research the best rates to get your parts to the location you need. If you have a preferred method of shipping just let us know when placing the order.

Yes, we can ship internationally. Shipping rates and lead times depend on your location and order size. Contact us for detailed information when placing your order.

We maintain strict quality control standards throughout our manufacturing process. Each product undergoes multiple quality checks to ensure it meets our specifications before shipping.

Orders placed before 1:00 PM EST will be shipped the same day. Orders placed after 1:00 PM EST will be shipped the next business day, unless otherwise informed. For reference, 1:00 PM EST is: - 12:00 PM CST - 11:00 AM MST - 10:00 AM PST - 9:00 AM AKST - 8:00 AM HST